Terms of service

Terms of Service

Effective Date: [INSERT DATE]

Welcome to Kintsugi by KJ (“Company,” “we,” “our,” or “us”).

These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be legally bound by these Terms.

If you do not agree to these Terms, please do not use our website.

1. Eligibility

By using this website, you represent that:

  • You are at least 18 years of age;

  • You are capable of entering into a legally binding contract under the Indian Contract Act, 1872;

  • All information provided by you is accurate and complete.

2. Account Terms

If you create an account with us:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You agree to provide accurate, current, and complete information.

  • You are responsible for all activities that occur under your account.

  • We reserve the right to suspend or terminate accounts found to contain false information or used for fraudulent or unlawful activity.

You must immediately notify us at [EMAIL ADDRESS] if you suspect unauthorized use of your account.

3. Pricing and Payment

  • All prices listed on the website are in Indian Rupees (INR) unless otherwise specified.

  • Prices are subject to change without prior notice.

  • Applicable taxes (including GST) will be added at checkout where required by law.

  • We reserve the right to correct pricing errors at any time.

Payment

We accept payments through secure third-party payment gateways. By placing an order, you:

  • Agree to provide valid payment details;

  • Authorize us to charge the full order amount, including applicable taxes and shipping charges.

We do not store complete payment card details on our servers.

4. Product Descriptions

We strive to ensure that product descriptions, images, pricing, and specifications are accurate. However:

  • Minor variations in color, size, or appearance may occur;

  • We do not guarantee that product descriptions or other content are error-free, complete, or current.

If a product is not as described, your sole remedy is to return it in accordance with our Return Policy.

5. Order Acceptance and Cancellation

Your order constitutes an offer to purchase.

We reserve the right to:

  • Accept or reject any order at our discretion;

  • Cancel orders due to stock unavailability;

  • Cancel orders suspected of fraud or unauthorized transactions;

  • Cancel orders due to pricing or listing errors.

If your order is canceled after payment has been processed, the amount will be refunded in accordance with our Refund Policy.

6. Shipping and Delivery

We aim to process and dispatch orders within [BUSINESS DAYS].

Delivery timelines are estimates and may vary due to:

  • Location

  • Courier partner delays

  • Force majeure events (natural disasters, strikes, etc.)

We are not liable for delays caused by third-party shipping providers. Risk of loss transfers to you upon delivery of the product.

7. Returns and Refunds

At Kintsugi by KJ, each piece is handcrafted with care and thoroughly checked before it leaves our atelier. While we hope you cherish your purchase, returns or exchanges are possible only under the conditions mentioned below, and will be processed by way of a credit note.

1. Damaged Goods

If you believe your merchandise is damaged, please inform us within 5 working days of receipt. After verification, a full credit note will be issued.

Please note: Variations in colour, fabric, or handwork are not considered defects, as each piece is crafted by hand.

2. Incorrect Orders

If you have received an item different from what you ordered, kindly write to us with your order number and details. Once the incorrect piece is returned to us in its original condition and packaging, we will promptly send you the correct merchandise.

Terms of Return & Exchange

  • Items must be unused, unworn, unwashed, and undamaged, with all labels, tags, receipts, and original packaging intact.
  • Returns are accepted only in exchange for a credit note. Shipping and handling charges are non-refundable.
  • The cost of return shipping is borne by the client, and the merchandise remains your responsibility until it reaches us. We recommend using an insured delivery service.
  • Credit notes will be sent to the billing address provided and can be redeemed on future purchases.
  • We reserve the right to refuse returns or exchanges if the product is not returned in its original condition.

Custom & Made-to-Order Pieces

As each customized piece is specially created for you, we do not accept returns or exchanges on bespoke or made-to-order items.

If you wish to modify an order, please inform us immediately. We will try our best to accommodate your request, but once an order has been confirmed, modifications cannot be guaranteed.

At Kintsugi by KJ, we take pride in ensuring that every creation you receive is as unique, personal, and timeless as the story it represents.

8. Prohibited Uses

You agree not to use the website:

  • For any unlawful purpose;

  • To violate any Indian laws or regulations;

  • To infringe intellectual property rights;

  • To transmit viruses or malicious code;

  • To engage in fraudulent activity;

  • To interfere with website security or functionality;

  • To scrape, copy, or exploit content without authorization.

We reserve the right to terminate access for violations of these Terms.

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Images

  • Product designs

  • Text

  • Graphics

  • Website layout

is the property of Kintsugi by KJ and protected under applicable intellectual property laws.

Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the fullest extent permitted under Indian law:

  • Kintsugi by KJ shall not be liable for indirect, incidental, special, or consequential damages;

  • Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim;

  • We are not liable for losses resulting from misuse of products.

Nothing in these Terms limits liability where such limitation is not permitted under applicable law.

11. Indemnification

You agree to indemnify and hold harmless Kintsugi by KJ, its directors, employees, and affiliates from any claims, liabilities, damages, or expenses arising from:

  • Your misuse of the website;

  • Violation of these Terms;

  • Violation of any law or third-party rights.

12. Force Majeure

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control, including:

  • Natural disasters

  • Government actions

  • Strikes

  • Supply chain disruptions

  • Technical failures

13. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [HYDERABAD, TELANGANA], India.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Changes will be effective upon posting on this page with an updated Effective Date. Continued use of the website constitutes acceptance of the revised Terms.

15. Contact Information

For any questions regarding these Terms, please contact:

Kintsugi by KJ
Email: [EMAIL ADDRESS]
Address: [BUSINESS ADDRESS]