Shipping policy

Shipping Policy

Effective Date: [INSERT DATE]

Thank you for shopping with Kintsugi by KJ. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within [PROCESSING TIME] after payment confirmation.

  • Orders are processed on business days only (excluding Sundays and public holidays).

  • Orders placed after business hours will be processed on the next business day.

  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

You will receive a confirmation email once your order has been successfully placed.

2. Shipping Methods Available

We offer the following shipping options:

  • Standard Shipping

  • Express Shipping (if available)

  • Same-Day or Next-Day Delivery (if available for select locations)

The available shipping methods will be shown at checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery timelines are:

  • Standard Shipping: [X–X BUSINESS DAYS]

  • Express Shipping: [X–X BUSINESS DAYS]

  • Remote or rural areas: Additional [X] BUSINESS DAYS

Delivery timelines are estimates and may vary depending on:

  • Your location

  • Courier partner operations

  • Weather conditions

  • Public holidays

  • Unforeseen circumstances

We will do our best to ensure timely delivery.

4. Shipping Costs

Shipping charges are calculated at checkout and may vary depending on:

  • Delivery location

  • Order weight or size

  • Selected shipping method

Standard Shipping: [SHIPPING COST]
Express Shipping: [SHIPPING COST]

We may offer free shipping on orders above [AMOUNT], where applicable.

All applicable taxes (including GST, if applicable) will be clearly displayed during checkout.

5. Tracking Information

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • A tracking number

  • A link to track your package

Tracking details may take up to [X HOURS] to become active after dispatch.

If you do not receive tracking information within [X BUSINESS DAYS], please contact us at [EMAIL ADDRESS].

6. Delivery Issues and Delays

Delayed Deliveries

While we strive to meet estimated delivery timelines, delays may occur due to:

  • Courier delays

  • Incorrect shipping details

  • Weather disruptions

  • Government restrictions

  • High order volumes

We are not responsible for delays caused by third-party courier services but will assist you in resolving issues.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Delivery may be delayed or returned to us.

  • Re-shipping charges may apply.

Failed Delivery Attempts

If the courier makes multiple unsuccessful delivery attempts, the package may be returned to us. Re-delivery charges may apply.

Damaged or Missing Packages

If your package arrives damaged or incomplete:

  • Contact us within [X DAYS] of delivery.

  • Provide photos of the package and contents.

We will investigate and resolve the issue promptly.

7. International Shipping (If Applicable)

We may offer international shipping to select countries.

Delivery Time

International orders typically arrive within [X–X BUSINESS DAYS], depending on the destination.

Customs, Duties & Taxes

  • International customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.

  • Delays due to customs clearance are beyond our control.

Please ensure that your country permits the import of the ordered products.

8. Order Modifications and Cancellations

If you need to modify or cancel your order:

  • Contact us within [X HOURS] of placing the order.

  • Once an order is shipped, it cannot be modified or canceled.

9. Contact Us

If you have any questions about shipping or delivery, please contact:

Kintsugi by KJ
Email: [EMAIL ADDRESS]
Address: [BUSINESS ADDRESS]